Terms of Service

These Terms of Service govern your use of Flow Sports Medicine's services and facilities. By using our services, you agree to these terms.

Last Updated: December 21, 2025

Acceptance of Terms

By accessing or using Flow Sports Medicine's services, website, or facilities, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms constitute a legally binding agreement between you and Flow Sports Medicine, PLLC.

Medical Services & Patient Responsibilities

Nature of Medical Services

Flow Sports Medicine provides physical medicine, rehabilitation, and sports medicine services. Our services include but are not limited to:

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Medical consultations and examinations

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Diagnostic procedures and imaging

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Minimally invasive procedures

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Regenerative medicine treatments

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Physical therapy and rehabilitation programs

Patient Responsibilities

As a patient, you agree to:

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Provide accurate and complete medical history information

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Follow prescribed treatment plans and recommendations

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Arrive on time for scheduled appointments

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Notify us of any changes to your health status or medications

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Treat staff and other patients with respect and courtesy

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Comply with all facility policies and procedures

Medical Disclaimer

While we strive to provide excellent care, we cannot guarantee specific results. All medical procedures carry inherent risks, which will be discussed with you before treatment. This website and its content do not constitute medical advice and should not be used as a substitute for professional medical consultation.

Appointments & Cancellation Policy

Scheduling

Appointments can be scheduled by phone, through our website, or in person. We will confirm your appointment via phone, email, or text message based on your preference.

Cancellation Policy

We require at least 24 hours' notice for appointment cancellations or rescheduling. Late cancellations or no-shows may result in:

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A cancellation fee of up to $100

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Requirement of advance payment for future appointments

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Limitation of scheduling privileges after repeated violations

Late Arrivals

If you arrive more than 15 minutes late for your appointment, we may need to reschedule to ensure adequate time for your care and consideration of other patients' schedules.

Payment & Financial Responsibility

Payment Terms

You are financially responsible for all services rendered, regardless of insurance coverage. Payment terms include:

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Co-payments are due at the time of service

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Deductibles and co-insurance are due upon receipt of insurance processing

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Self-pay patients are expected to pay in full at time of service

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We accept cash, checks, credit cards, and approved payment plans

Insurance

While we will submit claims to your insurance company as a courtesy, you are ultimately responsible for payment. It is your responsibility to verify your insurance coverage and benefits prior to receiving services.

Past Due Accounts

Accounts not paid within 90 days may be subject to late fees and may be sent to a collection agency. You will be responsible for all collection costs, including attorney fees.

Website Use & Restrictions

Permitted Use

Our website is provided for informational purposes and to facilitate patient care. You may access and use the website for lawful purposes only.

Prohibited Activities

You agree not to:

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Violate any applicable laws or regulations

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Impersonate any person or entity

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Upload viruses or malicious code

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Harvest or collect information about users

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Attempt to gain unauthorized access to our systems

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Use automated systems to access the website excessively

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Flow Sports Medicine or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Limitation of Liability & Disclaimers

Medical Outcomes

While we strive for the best possible outcomes, we cannot guarantee specific medical results. Individual results may vary based on numerous factors including patient health, adherence to treatment plans, and individual biology.

Website Availability

We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components. We reserve the right to modify or discontinue the website at any time without notice.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of these external sites. Access them at your own risk.

Limitation of Damages

To the fullest extent permitted by law, Flow Sports Medicine shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website, including but not limited to loss of profits, data, or use.

Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our services shall be resolved through:

1. Informal Negotiation:

We encourage you to contact us first to resolve any disputes informally.

2. Mediation:

If informal resolution fails, disputes shall be submitted to mediation in New York County.

3. Binding Arbitration:

Any disputes not resolved through mediation shall be settled by binding arbitration in accordance with New York State law.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

Questions About These Terms?

If you have questions about these Terms of Service, please contact us:

Flow Sports Medicine

225 Broadway, Suite 1012 NY, NY 10007

Phone: (646) 820-6770

By using Flow Sports Medicine's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.